FAQs
FAQs – Home Gadget IQ
Welcome to Our Help Center!
At Home Gadget IQ, we’re committed to making your shopping experience seamless and transparent. Below are answers to common questions. Need more help? Contact us here support@homegadgetiq.com – we’re happy to assist!
Shipping & Delivery
Q: How long does shipping take?
A: Most orders ship within 2- 4 business days. Delivery times vary by location but typically take 7- 14 business days domestically. International orders may take 2-4 weeks. Tracking details are provided once your order ships.
Q: Do you offer international shipping?
A: Yes! We ship globally. Shipping costs and delivery times depend on your location and will be calculated at checkout.
Returns & Exchanges
Q: What’s your return policy?
A: We stand by our products. If you’re unsatisfied, return unused items in their original packaging within 14 days of delivery for a full refund or exchange. View our full return policy here.
Q: How do I start a return?
A: Email our support team at support@homegadgetiq.com with your order number and reason for return. We’ll guide you through the process promptly.
Product Support
Q: Are your gadgets compatible with smart home systems (e.g., Alexa, Google Home)?
A: Absolutely! Product descriptions specify compatibility with major platforms like Alexa, Google Home, Apple HomeKit, and more. Unsure? Reach out before purchasing – we’ll confirm!
Q: Do products come with a warranty?
A: Yes. Most items include a 1-year manufacturer warranty against defects. Warranty details are included with your purchase.
Orders & Payments
Q: Is my payment information secure?
A: 100%. We use Shopify’s secure payment gateways with SSL encryption. Your data is never stored or shared.
Q: Can I modify or cancel my order?
A: We process orders quickly, but if you contact us within 2 hours of placing your order, we’ll do our best to adjust it.
Why Trust Home GadgetIQ?
Q: How do you select your products?
A: Every gadget is handpicked by our tech experts based on quality, innovation, and user reviews. We test products rigorously to ensure they meet our high standards.
Q: Do you offer customer support after purchase?
A: Yes! Our team is here to help with setup, troubleshooting, or advice. Email us at support@homegadgetiq.com, and we’ll respond within 24 hours.